Return, Refund & Cancellation Policy

Last updated: 3 October 2026

1. Order Cancellation

You may contact us as soon as possible to request cancellation before an order is fulfilled. Cancellation may not be possible after dispatch, pickup preparation or fulfilment has begun.

2. Defective, Damaged or Incorrect Products

If a product is defective, damaged, materially different from what was ordered, or does not match the advertised characteristics, contact us promptly with the order number and clear photographs/details. We will review the issue and, where applicable, arrange a replacement, return or refund in accordance with applicable law and the circumstances of the order.

3. Spare Parts / Engine Oil – Compatibility & Fitment

Before ordering a model-specific part, accessory or engine oil, please verify the motorcycle make, model, variant/year where relevant, part number/specification and manufacturer recommendation. If you are unsure, contact us before purchase. We do not treat a customer-selected wrong model/variant as a product defect when the product supplied matches the order.

4. Reporting Window for Faster Resolution

For delivery damage, wrong item or an apparent defect, please contact us as soon as possible. We request that such issues be reported within 48 hours of pickup/delivery with photos/videos and the order number so that inspection and resolution can be handled quickly. This reporting request does not waive or reduce any mandatory consumer right or remedy available under applicable law.

5. Refunds

Where a refund is approved, the amount and method will depend on the payment method and applicable processing requirements. UPI refunds may require the transaction/reference details needed to identify the original payment.

6. Return Condition

Where a return is approved, products should generally be unused, undamaged and accompanied by original packaging/accessories where applicable, unless the issue is a defect or other circumstance for which those conditions cannot reasonably apply. Opened engine oil/lubricant, installed/used parts, modified parts, or products damaged after pickup may not qualify for a change-of-mind return, subject to applicable consumer rights and the facts of the case.

7. Statutory Consumer Rights

This policy is intended to explain our process and does not waive or reduce any mandatory consumer right or remedy available under applicable Indian law.

8. How to Request Help

Email orders@vasaibikeparts.devendrapandey.com or WhatsApp +91 98675 36823 with your order number, issue description and supporting photos if relevant.